One platform for every customer conversation
Here's how WhatsApp, your website, AI, and your team fit together inside Marshanam.
A single inbox, not six browser tabs
Instead of checking a phone for WhatsApp and a separate tool for website chat, every inquiry — from either channel — lands in one dashboard. Your team sees the same conversation history no matter where it started.
AI answers first, using the responses you've configured. When a question needs judgment, it hands off to a human agent with the full thread already visible — no re-asking the customer to repeat themselves.
From first message to resolved inquiry
Connect your channels
Connect your WhatsApp Business account and add the website chatbot to your site. The channels then feed into the same workspace.
Prepare your AI knowledge
Add your business information, FAQs, and other approved content to the knowledge base so the RAG-based AI can retrieve relevant information when answering questions.
Receive inquiries
Every inbound message — WhatsApp or website — appears in the shared inbox in real time, tagged by channel.
Respond
The AI retrieves relevant information from your knowledge base and generates a helpful reply. Your team can step in whenever a conversation needs human attention.
capture & follow up
Every inquiry carries a status — new, in progress, converted, closed — so nothing is quietly forgotten.
Review & improve
Reports show response time, volume, and where inquiries drop off, so you can tighten the process over time.
Not a solo inbox — a shared workspace
Roles & permissions
Admins configure the workspace; team members work the inbox. Access is scoped so people see only what they need.
Learn more →Multi-organization
Running more than one brand or WhatsApp number? Manage them from a single account.
Learn more →Real-Time Messaging
Keep WhatsApp conversations up to date, with live sent and delivered status for outbound replies.
Learn more →See how Marshanam fits your business
Explore how different teams use Marshanam to manage customer conversations, answer questions, and capture leads.
See it running on your own number
Book a 20-minute walkthrough, or connect your WhatsApp account and try it yourself.