Every conversation, in one inbox your whole team can see
Customer messages stop living on one person's phone. WhatsApp and website chats arrive in the same dashboard, while each channel can remain a separate conversation. Your team gets the context needed to review and respond from one place.
Chat Inbox
Most small teams start by running WhatsApp from a single handset. It works until the person holding it goes on leave, or two people answer the same customer, or someone needs to know what was promised three weeks ago.
Marshanam connects your WhatsApp Business API number and website chatbot to one inbox. Conversations can be managed in one place so your team has a consistent record of customer interactions rather than relying on a single device.
What's included
- A unified conversation view across WhatsApp and website chat
- Live message status — sent, delivered, read
- Mark a chat unread to come back to it later
- Conversation status can be maintained as open or closed
- Conversation history stays with the organization when team members change
What you can actually do with it
Separate conversations by channel
WhatsApp and website chats can appear in the same inbox while remaining separate conversations. If the same customer contacts you through both channels, Marshanam does not currently connect those conversations into one thread.
Clear conversation status
Keep conversations organized with open and closed statuses so your team can see what still needs attention.
New inquiries in the inbox
New inquiries appear in the inbox for your team to review and respond to. Marshanam does not currently provide real-time alerts for new inquiries.
Open or closed
Maintain conversation status as open or closed so your team can keep capture of conversations that still need attention.
Four steps, no developer needed
Connect the channels
Link your WhatsApp Business API number and paste the chatbot script onto your website.
Messages land centrally
WhatsApp and website messages arrive in the same dashboard and are identified by their source channel. Each channel can remain a separate conversation.
Work the queue
AI can handle routine questions using your configured business knowledge. With Retrieval-Augmented Generation (RAG), relevant FAQs, product details, services, or policies can be retrieved before a reply is generated, helping ground the answer in your business information. If a question needs human judgment or the required information is not available, a logged-in team member can review the conversation and respond manually from the inbox.
Close and keep the record
Mark the conversation open or closed as appropriate. The conversation record remains available to your team for future reference.
Fewer missed messages, and a record that outlives any one phone
Centralizing the inbox gives your team one place to review customer conversations across channels.
- Every inquiry visible to the whole team, not one handset
- Clearer team response because conversation context stays available in the inbox
- A searchable history you still have after staff changes
Teams that lean on this one
Service teams
Quote requests arrive at all hours. Whoever is on shift picks them up without asking who has the phone.
Retail support
Order and returns questions from WhatsApp and the site appear in the same dashboard, while each channel can remain a separate conversation.
Multi-branch businesses
Each location's number feeds the same inbox, so head office can see the whole picture.
Questions about chat Inbox
Yes. WhatsApp and website chats appear in the same dashboard, with the source channel identified. They remain separate conversations, even when the same customer can be identified across both channels.
Yes. Logged-in team members can view the available conversations in the shared inbox and respond from there.
Nothing moves. Conversations belong to the organization, so the history and the customer relationship stay with you.
Works alongside
AI Auto Reply
Use a RAG-based AI assistant to answer customer questions using the business knowledge you provide, while your team can review conversations and respond manually when human attention is needed.
Real-Time Messaging
Keep WhatsApp conversations up to date, with live sent and delivered status for outbound replies.
Human Responses
Give your team a shared view of customer conversations and the full conversation history, so a logged-in team member can review and respond manually whenever human attention is needed.
Ready to stop losing inquiries?
Explore Marshanam and see how your team can manage WhatsApp and website conversations from one inbox.