Common questions
Everything you need to know before connecting your WhatsApp account.
Getting started
No — the team helps you set one up as part of onboarding if you don't already have one.
Setup is designed to be quick. Once your WhatsApp account is connected and your AI is configured, you can start handling AI-assisted inquiries the same day.
Yes. The chatbot works standalone and can be paired with WhatsApp at any time.
AI & responses
You provide Marshanam with your business information and FAQs. The RAG-based AI retrieves relevant information from that knowledge when answering customer questions, helping keep responses accurate and consistent. When a conversation needs human attention, your team can step in and take over.
Yes, at any point — Human Takeover hands the full conversation to an agent with context intact.
Pricing & billing
Yes — ₹0 for 14 days with full platform access, no credit card required.
You choose to continue on Pro or Enterprise. There's no automatic charge.
The Pro price is exclusive of GST; 18% GST is added at checkout.
Security & access
Yes — role-based permissions separate admin and agent access.
Yes, with multi-organization support, available from the Free Trial upward.