Run multiple brands from one login, with each organization kept separate
Agencies, franchises, and multi-brand operators need separation and oversight at the same time. Marshanam lets you manage multiple organizations from one dashboard while keeping each organization's conversations, teams, and connected channels separate.
Multi-Organization Support
Once you're running more than one business, more than one WhatsApp number, or clients alongside your own operation, a single flat inbox can make it harder to maintain clear ownership and access.
Multi-organization support gives each business its own space — its own numbers, conversations, and team — while authorized users can switch between organizations without logging out.
What's included
- Multiple businesses, teams, and WhatsApp numbers managed from one login
- Conversations and leads kept separate by organization
- Organization-scoped access for admins, team members, and clients
- Switch between organizations without signing out
What you can actually do with it
Separate by design
Each organization can have its own numbers, conversations, and leads, helping keep customer data separated between brands.
Access where it belongs
Access is scoped by role and organization, so users can be limited to the organizations they are authorized to access.
Switch, don't sign out
Authorized users can move between organizations in the dashboard rather than juggling separate logins.
Report either way
View organization-level reporting and, where supported, compare or report across the wider operation.
Four steps, no developer needed
Add your organizations
Create a space for each business, brand, or client you manage.
Connect their numbers
Each organization gets its own WhatsApp number and website chatbot.
Assign the right people
Give admins, team members, and clients access scoped to their organization.
Work from one dashboard
Switch between organizations as you go, and report on any of them.
Oversight while keeping each organization's data separate
Clear organization boundaries make it easier to control who can access conversations, leads, and other customer data.
- One login instead of one per brand
- Clean separation between clients or locations
- Clear role and organization boundaries for access control
Teams that lean on this one
Agencies
Manage WhatsApp conversations for several clients while access remains scoped to each client's organization.
Franchises
Each location can keep its own number and team, while authorized head-office users can oversee multiple organizations.
Multi-brand retail
Keep brand operations organized separately while authorized users manage multiple brands from one dashboard.
Questions about Multi-Organization Support
The number of organizations, users, and connected WhatsApp numbers depends on your Marshanam plan and account configuration. Check the current pricing or contact the Marshanam team for your specific setup.
Yes, when the user is assigned access to that organization. Organization-level permissions should limit the conversations, leads, and other data available to that user.
For RAG-based chatbot deployments, knowledge sources and retrieval context should be scoped to the active organization so the assistant uses the correct organization's information. The exact knowledge-source configuration depends on your Marshanam setup.
Works alongside
Reports & Analytics
Review conversation activity, response-time trends, team activity, and captured-lead reporting in one place for clearer day-to-day decisions.
Human Responses
Give your team a shared view of customer conversations and the full conversation history, so a logged-in team member can review and respond manually whenever human attention is needed.
Chat Inbox
View and manage WhatsApp and website conversations in one centralized inbox, with each channel's conversations kept separate for clear and organized handling.
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