Put your AI chatbot to work right inside WhatsApp
Answer customer messages the moment they land on your WhatsApp Business number. The Marshanam WhatsApp chatbot uses your configured AI, knowledge, and instructions to respond automatically, while every conversation still lands in the same shared inbox as your website chats.
WhatsApp Chatbot
WhatsApp is where most customers already are, and they expect a reply fast — not a "we'll get back to you within 24 hours." Outside business hours or during busy periods, that expectation is hard to meet with people alone.
The WhatsApp chatbot answers incoming messages using the knowledge and instructions configured for your Marshanam AI assistant, so common questions get handled immediately while every conversation still stays visible to your team in the shared inbox.
What's included
- Automated AI responses on your WhatsApp Business number
- Same AI knowledge and instructions as your other channels
- Conversations land in the shared Marshanam inbox
- WhatsApp inquiries can be captured as leads
What you can actually do with it
Always-on WhatsApp replies
The chatbot answers incoming WhatsApp messages automatically, any time of day, using your configured assistant.
Knowledge-grounded AI
The chatbot uses your configured knowledge sources and instructions to keep answers relevant and consistent across channels.
Same inbox as everything else
WhatsApp chats appear alongside website conversations in the Marshanam inbox, not in a separate tool.
Inquiries become leads
WhatsApp conversations can be captured and captured alongside other conversations and leads.
Four steps to get your WhatsApp chatbot live
Connect your WhatsApp number
Link your WhatsApp Business number to your Marshanam account.
Configure your knowledge and instructions
Set up the knowledge sources and instructions the chatbot should use when answering.
Turn on automated replies
Enable the chatbot so it can respond automatically to incoming WhatsApp messages.
Conversations join the queue
WhatsApp conversations appear in the Marshanam inbox and can be captured as inquiries or leads.
Meeting customers where they already message you
A WhatsApp chatbot answers customers on the channel they already use every day, without waiting for someone on your team to be free.
- Customers get an answer instead of a wait
- Centralized knowledge and instructions support consistent responses
- WhatsApp leads captured in the same funnel as your website
Teams that lean on this one
Online stores
Answer product, sizing, shipping, and other common questions on WhatsApp using the knowledge configured for the chatbot.
Local services & restaurants
Handle timing, availability, and booking questions instantly, even outside working hours.
Course & service providers
Answer fee, eligibility, and process questions while routing interested prospects to your team when human assistance is needed.
Questions about WhatsApp Chatbot
The WhatsApp chatbot is designed to work with a connected WhatsApp Business number. Availability and setup steps depend on your Marshanam account configuration.
Yes. Both channels can use the same configured knowledge and instructions when connected to the same assistant configuration, so responses stay consistent while channel-specific settings can still apply.
The chatbot answers using the configured business knowledge. It does not automatically hand conversations to a human; instead, all conversations remain visible to team members, who can review the history and respond manually whenever needed.
Availability depends on your Marshanam plan and account configuration. Check the current plan details or contact the Marshanam team for confirmation.
Ready to stop losing inquiries?
Start free for 14 days, or book a walkthrough with the team first — no credit card either way.